Shop Services


The ABCs of Dots Tbilisi Online


 


How can I pay? 


You can pay with visa and mastercard. 


 


I’m so excited about my order! How long is the wait? 


On average, processing takes between 2 to 5 business days. You have two options of shipping up to 30 days or 3-10 days, the decision is yours which one to choose.


 


Hey, I actually live in Tbilisi, Can I just pick up my order at one of your stores? 


If you prefer this option, we advise that you proceed instead with a phone order, not an online order. Please call the store in question, and a sales associate will be happy to help you. Tel: (+995) 32 2 99 68 18


 


Which store do you guys ship from? 


DOTS Tbilisi ships from Location In Tbilisi.


 


Will I be taxed? 


We only charge sales tax which is included in price. For international orders, a customs duty will be incurred (the amount of which is determined by your country of residence). DOTS Tbilisi Online is not responsible for the payment of this duty. 


 


What happens if an item I’ve ordered is actually unavailable? 


Unfortunately, we cannot always guarantee availability of products. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. If you are charged for the item that is not available we will refund the payment immediately.


 


Are there currently any online promotions? 


To view current promotions, Surf our blog, like us on Facebook, or subscribe to our newsletter to be hip to the next one! 


 


My loved one loves you! Do you have gift cards? 


Yup! There are two options: a DOTS gift cards (valid online only) or DOTS Store gift certificate (valid only at our location in Tbilisi


 


How many DOTS stores are there? 


DOTS has two stores:


22 Kote Afkhazi street, Tbilisi, Georgia


40 Rustaveli street, Batumi, Georgia


 


Hmm, I still have more questions. 


That’s okay—check out our Shipping, Return Policy, Final Sale, Pre-Orders, Promotions, Gift Cards, Store Locations, and Privacy Policy sections below. If you can’t find what you’re looking for, please don’t hesitate to call us at (+995) 32 2 99 95 30 or email at hello@dotstbilisi.com


 


 


SHIPPING


 


Order processing takes between 3 to 5 business days. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. 


All orders (domestic and international) are shipped via Aramex and Georgian post.


DOTS Tbilisi Online ships from location in Tbilisi, Georgia


 


 


How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic and international orders, you can track your package at aramex.com or gpost.ge. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package. 


 


Service Delays 


DOTS Tbilisi Online is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: at aramex.com or gpost.ge.


 


Where do you ship? 


We ship all over the world.


Please e-mail Online Customer Service before ordering at hello@dotstbilisi.com or call us at (+995) 32 2 999530


 


*Please note: DOTS Tbilisi Online is not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. 


 


Do you ship to P.O. boxes or APO/FPO addresses? 


Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.


 


Failed Deliveries & Returned Packages


In the case that our courier companies are unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise DOTS Tbilisi Online is not responsible for payment of return shipping costs levied by the courier. Similarly, DOTS Tbilisi Online is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. 


 


DOTS Tbilisi ONLINE RETURN POLICY


 


All sales final on markdowns, phone orders, special orders, pre-orders, international orders (outside the GE), We do not offer price adjustments or price matching. Merchandise in original sealable condition with all original tags attached may be returned back or exchanged within 14 days of receipt. Merchandise must be accompanied by both the original sales receipt and a return authorization number. To receive a return authorization number, e-mail hello@dotstbilisi.com or (+995) 32 2 999530 and provide your name, order number, name of item(s) you wish to return, and reason for return. DOTS Tbilisi Online is not responsible for return shipping costs.


 


Return Policy Requirements


We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item—including belts, shoe boxes, authenticity cards, and dust bags—must be included and returned in its original condition. Shoes that are returned with marked soles, without a box, or in a damaged box may not be accepted, and may be sent back to the customer.


 


Unauthorized Returns 


Any merchandise returned to DOTS Tbilisi without a return authorization number will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorization number, e-mail hello@dotstbilisi.com and provide your name, order number, name of item(s) you wish to return, and reason for return.


 


Exchange Policy


All full price items are eligible for a one time exchange.


 


Will I be charged shipping for a return?


Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, DOTS Tbilisi Online is not responsible for the package if it is lost or otherwise not received.


 


Can I return or exchange my items at the DOTS retail stores? 


Yes. All online orders can be returned to DOTS store with a return authorization number, which can be requested by email hello@dotstbilisi.com


 


Returns for International Orders


we are not responsible of shipping costs for returns on International orders. The order can be returned within two weeks.


 


Returns for Phone Orders, Special Orders, & Pre-Orders


We do not offer returns or exchanges for phone orders, special orders, or pre-orders.


 


FINAL SALE


All sales final on markdowns, phone orders, special orders, pre-orders, international orders.


 


PRE-ORDERS


 


What is a pre-order?


When you pre-order with DOTS Tbilisi Online, you are pledging to purchase merchandise that is yet-to-arrive in stores. In this way, you are securing yourself a desirable item in advance. The purchase of merchandise by pre-order is final sale. For more information, please see our Payment Policy below. 


 


Refunds


 


We don't do refunds on your purchased item. If you want to return item, you can only get a store credit. You can use the store credit any time during one month period. If you see promotions, sales online after purchasing full priced item, you may get the discount for future purchases in some cases.


 


 


When will I be charged?


You will be charged in full at checkout.


 


How soon will I get my item?


Pre-order items are shipped soon after they arrive at DOTS Tbilisi Online. Due to varying delivery dates, each item must be purchased separately, so as to allow for immediate shipment upon the individual item's arrival. Please note that pre-orders are shipped on a first-come, first-served basis; DOTS Tbilisi Online will ship items to customers in the order in which they were initially placed.


 


Payment Policy


Items purchased by pre-order are Final Sale. DOTS Tbilisi Online requires full payment in advance for the order. 


Upon in-store arrival of the item will be shipped to the client. Pre-ordered merchandise does not have guaranteed pricing. Because designers may change costs, we reserve the right to necessarily adjust our prices at any time as needed. If a price increase is required, we will notify you immediately. If you decide to cancel based upon an adjusted price, you are still subject to our Cancellation Policy. 


 


International Pre-Orders 


With international pre-orders, your package is subject to assessment of duties and taxes imposed by your country's government. This amount will be billed to you by our international courier. DOTS Tbilisi Online is not responsible for payment of these duties and/or taxes. 


Cancellation Policy 


 


&l