Delivery & Returns Policy

Delivery

All items ordered on dotstbilisi.com are delivered by our contractor courier services. 

Domestic orders delivery is charged 5 GEL in Tbilisi & 10 Gel in Regions, while international orders are charged based on the product sizing & measurements and are charged up to 30 USD.  

Domestic delivery takes up to 3 working days, International delivery takes up to 14 working days. 




Returns

Domestic Orders

Notification regards the return should be communicated for 3 working days upon delivery. 

Item must be unworn, unwashed & unused with all the original labels and tags attached. 

Discounted items & Accessories are not eligible for returns. 

Refunds will be made within 3 working days upon receiving the item. If the returned item doesn’t fit the requirements company remains the right to refuse the refund to the purchaser. 

For additional inquiries please contact us via mail: hello@dotstbilisi.com or contact us at Tel: 0 322 008225 / +995 577 150750

Returns

International Orders 

Notification regards the return should be communicated within 2 weeks upon delivery.

Item must be unworn, unwashed & unused with all the original labels and tags attached.

All fees related to the returns are responsibility of the purchaser. 

Refunds will be made within 3 working days upon receiving the item. Item must be unworn, unwashed & unused with all the original labels and tags attached. 

For additional inquiries please contact us via mail: hello@dotstbilisi.com or contact us at Tel: 0 322 008225 / +995 577 150750

 

Exchanges

Domestic Orders

Exchanges should comply with returns policy.

Notification regards the return should be communicated within 3 working days upon delivery.  

Exchanges for the same item in a different size will not occur any additional charges.

For additional inquiries please contact us via mail: hello@dotstbilisi.com or contact us at Tel: 0 322 008225 / +995 577 150750   

 

TAXes & CUstoms

Domestic orders are free of tax and customs duties. 





Taxes & customs

International Orders 

The prices of products are USD, inclusive of taxes and exclusive of customs duties. 

Duties are not included in the price of the goods and are calculated by the destination country customs.  

 

 

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